Shipping Policy
Processing Time
Every piece from The Lunar Ledger is individually handcrafted and produced upon commission.
Your quoted turnaround time begins once your place in the production queue has been reached—not when your order is placed. Production timelines vary depending on the number of commissions ahead of yours.
Once your commission enters production, please allow 4–7 weeks for the creation of your piece before shipment. Many commissions are completed sooner; however, this timeframe allows for the meticulous craftsmanship and attention to detail that define every Lunar Ledger heirloom.
When your piece is complete, it will be carefully packaged and prepared for dispatch.
Domestic Shipping (United States)
Complimentary standard shipping is included on all orders within the United States. Once shipped, most domestic orders arrive within 3–5 business days, depending on destination and carrier conditions.
International Orders, Duties & Taxes
Orders shipped outside of the United States may be subject to customs duties, import taxes, brokerage fees, or other charges determined by your local government or shipping carrier. These fees are not included in your purchase price or shipping cost and are the responsibility of the customer.
The Lunar Ledger is not responsible for delays caused by customs processing, international shipping carriers, or unpaid import fees.
Refused international shipments due to unpaid duties or taxes are not eligible for refunds.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information so you can follow your package throughout its journey.
Shipping Delays
While every effort is made to ensure timely delivery, The Lunar Ledger is not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances beyond our control.
Incorrect Shipping Information
Please verify that your shipping address is correct before completing your order. The Lunar Ledger cannot be held responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
